Hospitality Careers in Suffolk

We currently employ a dynamic and varied staff team of 350 and are always keen to hear from enthusiastic professionals to join our team.

We may have an opportunity for you. Please email your CV to careers@tahotelcollection.co.uk

Alternatively you may wish to post your CV to:

HR Manager
T A Hotel Collection
Lakeside Avenue
Thorpeness
Aldeburgh
Suffolk
IP16 4NH
  • Food and Beverage Assistants
    We are looking for F&B Assistants to join us at The Brudenell Hotel and The White Lion Hotel both in Aldeburgh, Suffolk.

    Overall Job Purpose:

    To provide courteous, efficient and knowledgeable service at all times. To ensure that presentation and cleaning standards are achieved and maintained.

    Main Responsibilities:

    • Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.
    • Keep product knowledge up-to-date, know the daily specials, seasonal and local dishes.
    • Know who is waiting to be served and ensure that people are served in turn and that they are not kept waiting.
    • Be able to tell customers about the content of each menu choice.
    • Know which drinks are available
    • Know how to serve drinks correctly ie: the right glass, presentation, mixers.
    • Take orders accurately

    If you feel you have the skills for this role we would love to hear from you.
    Tiffany Palmer
    E: careers@TAHotelcollection.co.uk

    Start date ASAP.
    Benefits include 28 days holiday and upto 50% of dining and accommodation.
  • Sous Chef - The Crown at Woodbridge
    Position: Sous Chef
    Responsible to: Head Chef
    Hotel: The Crown at Woodbridge
    ___________________________________________________________________

    We are currently recruiting for an enthusiastic and passionate Sous Chef to join the existing team at The Crown at Woodbridge. If you feel you fit the bill and would like to either take the next step in your career or take on a new challenge we want to hear from you.

    Overall Job Purpose:
    To deputise for the Head Chef. To support the Head Chef in managing and motivating the kitchen team.

    Main Responsibilities:
    Management:
    • Assist the Head Chef to plan and deliver balanced menus that are offer interest, quality and consistency.
    • Produce food that is of consistently high standard
    • Supervise the work of the other chefs and kitchen porters.
    • Carry out all required checks and controls eg: temperature checks, food storage and stock rotation, stock control, cleaning.
    Customer Focus:
    • Work closely with the team to deliver the highest possible standard of service to guests. Be aware of any special or dietary requests.
    • Promote the “customer first” culture within the team.
    Administration:
    • Help to ensure that all procedures are recorded and kept up-to-date
    • Help to ensure that the other team members adhere to all fire, health, safety and hygiene standards and procedures.

    closing date 9th December 2016
    Tiffany Palmer
    E: careers@tahotelcollection.co.uk
  • Restaurant Manager, The Swan at Lavenham
    We currently require an experienced and professional Restaurant Manager for our luxury 4 red star hotel in the historic and popular town of Lavenham. The 15th century Swan Hotel has an assortment of dining experiences, from the Gallery Restaurant to Afternoon tea in the lounge.

    Overall Job Purpose:

    Overall management responsibility for the restaurant operation, overseeing and supporting all aspects of service to include the restaurant, room service, lounge service, bar and the function rooms. Maintaining the standards of service, cleanliness and all other aspects of day to day management of the restaurant.
    Nicola Stubbs
    T: 01728 452176
    E: careers@tahotelcollection.co.uk
  • Restaurant Manager, The Brudenell Hotel, Aldeburgh
    We are currently looking for an experienced and enthusiastic Restaurant Manager for our luxury 4 star hotel in Aldeburgh, Suffolk. The Brudenell Hotel boasts a sea front location and a 2 rosette Seafood and Grill restaurant.

    Overall Job Purpose:

    Overall management responsibility for the restaurant operation, overseeing and supporting all aspects of service to include the restaurant, room service, lounge service, bar and the function rooms. Maintaining the standards of service, cleanliness and all other aspects of day to day management of the restaurant.
    nicola stubbs
    T: 01728 452176
    E: careers@tahotelcollection.co.uk
  • F&B Supervisor, The White Lion Hotel - Aldeburgh
    Job Title: F&B SUPERVISOR

    Reporting to: Restaurant Manager

    Responsible for: F&B Assistants

    ______________________________________________________________________

    Overall Job Purpose:

    To manage the bar and restaurant areas to achieve the highest possible standards of service and to maximise sales

    Main Responsibilities:

    Management:

    • Ensure that all orders for drinks are prepared accurately, efficiently and that they are properly recorded and charged.
    • Ensure that the Bar and stores are always correctly stocked.
    • Ensure that stocks are rotated correctly.
    • Ensure that stocks are kept secure at all times
    • Manage the bar team to ensure that all areas are kept clean and tidy at all times.
    • Implement and check up on daily, weekly and monthly cleaning programmes.
    • Ensure that all staff are fully trained in all bar duties.
    • Ensure that all staff know and understand licensing laws.
    • Assist with Restaurant Team Leaders duties to cover leave periods.
    • To undertake duty management duties as required
    .
    Customer Focus:

    • Work closely with the bar team to deliver the highest possible standard of service to guests. Be aware of any special requests.
    • Encourage a “customer first” culture within the team, “customer is king”
    • Respond to guest and customer requests courteously and efficiently at all times.

    Administration:

    • Ensure that all procedures are recorded and kept up-to-date
    • Be accountable for stock levels and for carrying out stock takes.
    • Be accountable for all bar cash and takings, including end-of-day reconciliation.
    • Ensure that all reports are accurate and delivered on time.
    • Ensure that all records are kept up-to-date – these may include staff training records as well as stock control and cleaning charts.


    Key Performance Measures:

    • Achieve budgeted beverage revenues
    • Maintain correct Liquor margins
    • Guest comments/feedback
    • Employee retention


    Special Requirements:

    • Keep own skills and knowledge up-to-date
    • Wear a uniform
    • Be able to work flexibly – working shifts, weekends and bank holidays
    • Be willing to cover in other hotels within the group
    Nicola Stubbs
    T: 01728 452176
    E: careers@tahotelcollection.co.uk
  • Sales Manager, Thorpeness
    Overall Job Purpose:

    To drive new business into the golf club, hotel and country club. to develop and nurture relationships with key decision makers promoting our properties as the premier golf and events venues.

    Key Tasks:

    • working to sales targets across a number of disciplines
    • source new sales leads and business
    • through networking events develop a portfolio of clients in a wide breadth of fields
    • develop new sales ideas and leads to drive additional events and golf event onspend
    • design and implement sales initiatives to introduce Thorpeness to new markets and reengage previous clients.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Food & Beverage Manager, Thorpeness Golf Club & Hotel
    We currently require an experienced F&B Manager to join our friendly team at Thorpeness Golf Club and Hotel.

    Overall Job Purpose :

    The effective and efficient management and delivery of all food and beverage operations provided by

    Thorpeness with the aim that they provide the highest level of customer service and are cost effective to meet budgeted targets and achieve the highest service profile.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Food & Beverage Assistants, Thorpeness Golf Club & Hotel
    We currently require Food and Beverage Assistants to join the team at our 3* hotel, Thorpeness Golf Club and Hotel, in Thorpeness on the Suffolk coast. Part of the TA Hotel Collection who are now one of the region’s leading independent hotel and leisure businesses. We offer a competitive salary, excellent benefits including staff discount.

    Overall Job Purpose: To provide courteous, efficient and knowledgeable service at all times. To ensure that presentation and cleaning standards are achieved and maintained.

    Main Responsibilities:

    1. Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner.

    2. Keep product knowledge up-to-date, know the daily specials, seasonal and local dishes.

    3. Know who is waiting to be served and ensure that people are served in turn and that they are not kept waiting.

    Key Tasks:

    1. Be able to tell customers about the content of each menu choice.

    2. Know which drinks are available

    3. Know how to serve drinks correctly ie: the right glass, presentation, mixers.

    4. Take orders accurately

    5. Offer customers accompaniments

    6. Keep the restaurant and bar areas clean and tidy at all times.

    Training will be provided and the hours of the role can be mutually agreed.

    We would love to hear from you if you are interested in joining our team.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Waiter/Waitress - Sea Spice, Aldeburgh
    Sea Spice is a vibrant new restaurant combining local Suffolk produce with exotic Indian cooking, and we are currently looking for a Waiter/Waitress for the restaurant.

    if you are interested in this role please apply.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Housekeepers, Brudenell Hotel - Aldeburgh
    We are looking for someone with previous experience of working within the Housekeeping field and has an understanding of expectations required. Due to our location in Thorpeness or Aldeburgh, Suffolk you will need to organise your own transportation.

    Key Tasks:
    •Clean, tidy and service guest bedrooms and general rooms in accordance with checklists and local standards.
    •Replenish linen, toiletries and stationery in each room
    •Change linen and towels as required.
    •Thoroughly clean all floor and surface areas.
    •Help to set up rooms for special events and functions if required.
    •Report any faults or damage to the Head Housekeeper as soon as possible.
    •Remove all dirty linen, rubbish etc from rooms, dispose of it correctly.
    •Carry out accurate linen checks.
    •Keep storage areas clean and tidy.
    •Ensure that the correct procedures are followed at all times.
    •Always follow health and safety procedures.

    If you feel this role is for you, we would love to hear from you. Salary of upto £7.20 per hour depending on age. Hours can be arranged by agreement.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Lounge Supervisor Host, The Swan at Lavenham
    Job Title: LOUNGE SUPERVISOR HOST




    Reporting to: FOOD AND BEVERAGE MANAGER




    Responsible: LOUNGE TEAM MEMBERS




    Overall Job Purpose:




    To ensure quality and customer service standards are maintained throughout the lounge, brasserie and garden areas of the Hotel.




    Main responsibilities:
    •Oversee the operation of the lounge, brasserie and garden to ensure that service standards are met
    •Identify operational problems so that they can be resolved as quickly as possible with minimum disruption
    •Delegate and deploy staff to meet the levels of business
    •Be able to host the lounge, brasserie and garden areas
    •Ensure all guests are welcoming in a friendly a warm manner*

    *

    Customer Focus:
    •Ensure that the eating areas are set up correctly each day: brasserie, lounge and garden
    •Ensure that all the areas are kept clean and well presented
    •Ensure that all customers are acknowledged on arrival in a friendly and polite manner
    •Be aware of any special requirements, e.g. dietary, and ,make sure all staff are aware
    •Be able to take orders and serve when necessary
    •Respond courteously and politely to customer feedback and questions
    •Always have up to date knowledge of menu items and beverage availability e.g. wine lists#*

    *

    Administration
    •Supervise the use of all supplies to keep costs and wastage to a minimum
    •Ensure that all sales are recorded and properly accounted for
    •Cash up at the end of each day and ensure that the till balances
    •Follow all operational procedures correctly at all times*

    *

    Key Performance Measures
    •Guest comments and feedback
    •Good consistent accounting procedures
    •Employee retention *

    *

    Special Requirements
    •Wear a uniform
    •Be willing to cover in other hotels in the group

    The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with and in the spirit of the post.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Brasserie & Lounge Team Member, The Swan at Lavenham
    F/T Brasserie & Lounge Team Member

    Purpose:

    To provide courteous, efficient and knowledgeable service at all times, in line with AA 4 Red Star standards. Be ‘forward thinking’ and take the initiative to anticipate/consider guest needs to ensure they have a memorable visit.

    Customer Focus:
    •Ensure that all customers and guests are acknowledged on arrival in a friendly and polite manner
    •Be knowledgeable of the food and beverage offerings within the hotel
    •Maintain an up-to-date knowledge of the menu enabling you to offer suggestions and recommendations to our guests
    •Manage and anticipate guest needs to ensure expectations are exceeded whilst providing a personalised service
    •Have a good knowledge of the whole hotel and spa and a basic knowledge of local amenities

    Main Duties:
    •Be conversant with all methods of food and drinks service
    •Take orders accurately and in a timely manner
    •Keep the Brasserie, lounge and functions rooms clean and tidy at all times
    •Ensure that Brasserie and function room tables are laid to the correct standard
    •Lead the service of private events as requested
    •Assist with Still Room duties as required
    •Assist with wine service as and when required to provide guests with the level of service expected
    •Carry out room, garden and lounge service as required
    •Ensure a timely service delivery from the point of arrival of the guest through to their departure
    •Operate the Point of Sales system and process payments according to the Swan standards
    •Maximise profitability at all times through appropriate use of upselling techniques
    •Be aware of any special dietary requirements of guests and ensure that these are communicated to all team members
    •Communicate effectively with guests and team members
    •Work in a cohesive way with all departments to deliver the ultimate customer experience
    •Take responsibility for the safety and security of all equipment within the Food & Beverage department
    •Adhere to the uniform and grooming standards at all times
    •Carry out all procedures in accordance with company standards and the procedures manuals.
    •Adhere to all health and safety and fire prevention procedures
    •Report any stock shortages, customer requests/special needs and suggestions to the Manager
    •Attend any training sessions suggested for you to aid with your personal development
    •Adopt a flexible approach to working shifts, weekends and bank holidays

    This list is not designed to be exhaustive. The job holder may also, from time to time, be asked to undertake other tasks and responsibilities which are not listed in this job description but which are commensurate with and in the spirit of the post.

    Essential Requirements:
    •Passion for food and wine
    •Desire for delivering consistently high standards of service
    •Excellent presentation and organization skills
    •Able to work full time and meet the requirement to work a flexible shift pattern
    •Good command of the English language*

    *
    Desirable Qualities:
    •Previous experience in running small events
    •Previous experience in a 4 red star/5 star hotel environment or equivalent
    •Sound culinary and beverage knowledge

    Job Type: Full-time
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Greenkeeper, Thorpeness Golf Club & Hotel
    Experienced Greenkeeper required for award winning Golf Club on the Suffolk coast. Thorpeness golf course was designed by James Braid in 1922 and is still regarded as one of the best golf courses in Britain. Our Greenkeepers work hard to maintain the high standards expected at Thorpeness. The successful applicant will have at least 2 years experience in a similar role, a minimum level 2 PA1 & PA6 spraying certificates and will be a team player.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Reservation Sales Agent, Central Reservations, Aldeburgh
    We are currently looking for a Sales Agent to join our Central Reservations department. We require dynamic, driven individuals to enable us to achieve our goals. The department is based at The Brudenell Hotel a 4* luxury hotel just a stones throw from the beach in Aldeburgh.

    Part of the TA Hotel collection who are now one of the regions leading independent hotel and leisure business.

    Overall job purpose :
    •Working in a central reservations team in a vibrant sales environment to maximise reservations revenue, convert guest enquiries and deliver exceptional customer service for guests making reservations into the hotels within the TA Hotel Collection
    •Meet the agreed KPIs and sales targets to ensure the CRO delivers on budgets across all profit centres
    •Working on a rota basis, including some weekends.

    The ideal candidate will have superb telephone manner, excellent standards of customer service and experience in a similar environment (reservations, busy reception or call centre). Previous experience of working in a hotel reservations team is encouraged but not essential.

    A full job description is available on request
    Tiffany Palmer
    E: careers@tahotelcollection.co.uk
  • Night Porter, Thorpeness Golf Club & Hotel
    We currently require a Night Assistant to join the team at The Thorpeness Golf Club and Hotel, on the Suffolk Coast. Part of TA Hotel Collection who are now one of the region’s leading independent hotel and leisure businesses. We offer a competitive hourly rate and tips, along with excellent benefits including staff discount on dining and accommodation, pension and healthcare.

    This is a part time role, working 4 nights in every 10 (from 10.00pm to 7.00am).

    The successful candidate may also be required to provide holiday cover at other hotels locally.

    Overall Job purpose
    •To provide all guests with a friendly efficient customer service at all times, while carrying out restaurant and front of house duties.
    •Serve drinks/meals out of hours to guests, as well as room service.
    •Carryout Housekeeping duties.
    •Responsibility for locking the hotel at night.
    •Health and Safety cover.
    •Be confident and assured in dealing with an emergency if it arises within the Hotel.

    Due to the location and times required for this role you would need to be able to organise your own transport to the Hotel.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Housekeepers, Thorpeness Golf Club & Hotel
    We are looking for someone with previous experience of working within the Housekeeping field and has an understanding of expectations required. Due to our location in Thorpeness, Suffolk you will need to organise your own transportation.

    Key Tasks:
    •Clean, tidy and service guest bedrooms and general rooms in accordance with checklists and local standards.
    •Replenish linen, toiletries and stationery in each room
    •Change linen and towels as required.
    •Thoroughly clean all floor and surface areas.
    •Help to set up rooms for special events and functions if required.
    •Report any faults or damage to the Head Housekeeper as soon as possible.
    •Remove all dirty linen, rubbish etc from rooms, dispose of it correctly.
    •Carry out accurate linen checks.
    •Keep storage areas clean and tidy.
    •Ensure that the correct procedures are followed at all times.
    •Always follow health and safety procedures.

    If you feel this role is for you, we would love to hear from you. Salary of up to £7.20 per hour depending on age. Hours can be arranged by agreement.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Golf Services Assistant (Part Time) Thorpeness Golf Club
    To assist and support the Golf Operations Manager, Head Professional and other members of the Golf Department in providing a good service to members, hotel guests and visitors.

    the successful candidate will be an experienced golfer with a passion for the sport.
    Nicola Stubbs
    E: careers@tahotelcollection.co.uk
  • Spa Receptionist - Weavers House Spa, Lavenham
    Weavers’ House Spa based at The Swan at Lavenham are looking for a positive and motivated Supervisor to lead the front of house team. If you are passionate about making people feel amazing, with outstanding client care and supersonic organisation skills this job is for you!

    If you are you able to multi task whilst remaining calm, ensure a smooth running of the business, work towards targets and promote our fabulous spa products and services, along with being a grounded leader; this role could be yours.

    This is a full time role working 40 hours per week, which is on a rota basis and includes some weekends.

    Previous Spa experience is preferred but not essential- but being passionate about pampering is absolutely essential!

    The Swan at Lavenham is part of the TA Hotel Collection of hotels and is one of the leading independent hotel groups in East Anglia. Benefits include upto 50% off accommodation, dining and at the Spa, free golf, pension, and health care scheme.
    Tiffany Palmer
    E: careers@tahotelcollection.co.uk